Blogs
Featured Resource
Closing Care Gaps with Conversational AI: How 200+ Patients Regained Access to Care
A primary care practice had 1,800 overdue patients. In 30 days, conversational AI helped more than 200 reconnect with their provider, creating meaningful access to care.
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Blogs
Patient Access, from First Principles
“First principles” is the practice of breaking a complex problem down to its most fundamental truths, solving for those, and building back up until you’ve conquered the bigger objective.
Blogs
Clarus Acquires Flowline Health
Clarus, a call management and patient engagement platform for growing healthcare organizations and a subsidiary of Graham Holdings (NYSE: GHC), today announced the acquisition of Flowline Health, a leading provider of conversational AI and patient engagement.
Case Studies
How PromptCare Saves $7,000–$10,000 a Year on Call Management
PromptCare, a home infusion provider specializing in IVIG therapies and biologics needed a reliable way to manage urgent after-hours patient calls. For patients experiencing critical events, rapid response times are essential.
Case Studies
How CoreLife Improved Patient Communication and Reduced Staff Overload
Before implementing Clarus, CoreLife did not have a formal call management system in place. Incoming patient calls were routed directly to voicemail whenever front desk staff were busy with in-clinic patients.
Case Studies
Reducing Patient Response Times from Days to Hours at Sauk Prairie Healthcare
Sauk Prairie Healthcare’s leadership recognized significant challenges with their existing medical answering and call management process. With Clarus in place, Sauk Prairie Healthcare significantly improved patient response times, enhanced patient satisfaction, and reduced staff overload.
Case Studies
How Vernon Pediatrics Improved Patient Satisfaction Through Better Communication
Managing patient communication across multiple platforms created challenges for Vernon Pediatrics. Vernon Pediatrics implemented Clarus to bring patient communication, call management, and provider response tools into a single platform, simplifying their workflow for physicians and staff members.
Case Studies
How Kansas City Bone & Joint Decreased Call Management Costs By 50%
Kansas City Bone & Joint, a growing orthopedic practice with 20+ providers, relied on a traditional live operator system to manage daytime and after-hours patient calls. As call volume increased, the system became costly and less efficient for the practice’s needs.
Case Studies
How Improved Patient Communication Led to Patient Care for Liver and Gastroenterology Center
The Problem: Delayed Communication Impacted Patient Care Managing after-hours patient communication with a traditional answering service created challenges for the Liver and Gastroenterology Center. As the practice grew, it became clear that a more responsive after-hours communication solution was needed to better support patients and providers. The Solution: An Efficient, Reliable Call…
Case Studies
How Sylacauga Gynecology Reduced Costs and Improved Communication Accuracy
Sylacauga Obstetrics & Gynecology relied on a traditional medical answering service that created both financial and clinical communication challenges. As a result, the OBGYN practice needed a more reliable, cost-effective, and secure patient communication solution.
Case Studies
How MidState Pulmonary Improved Call Visibility and Reduced Staffing Costs
MidState Pulmonary faced operational challenges with its traditional call management and documentation processes. As a result, the pulmonary practice needed a more efficient and scalable solution to improve visibility, reduce administrative burden, and lower operational costs.
Case Studies
How Chicago Nasal and Sinus Center Improved Call Documentation and Visibility
Chicago Nasal and Sinus Center relied on a traditional answering service to manage after-hours patient calls, which led to ongoing communication challenges. As a result, the practice recognized the need for a more accurate and reliable call management solution.
Case Studies
Enhancing Patient Satisfaction Through Improved Patient Communication in Women’s Health
Women’s Care of Beverly Hills faced ongoing challenges with its traditional medical answering service, particularly in delayed response times and time-consuming workflows. As a result, the practice needed a more efficient and reliable way to manage patient calls and messages.
Blogs
Why Healthcare Practices Are Turning to AI for Patient Communication
If you work in a healthcare practice or medical setting, you know the phones never really stop. Messages pile up, and staff can spend hours triaging voicemails between patient appointments.
Blogs
Reducing Healthcare Burnout During the Holidays
The holiday season is one of the busiest times of the year for healthcare organizations. With an influx of patient calls and messages on top of flu and cold season, long hours can quickly lead to healthcare staff burnout.
White Papers
Digital Front Door Index Miami Report
Physician offices receive tens of thousands of calls monthly. With so many incoming calls and patient demands rising, how do office staff keep up? The simple answer — they don’t.
Blogs
Clarus Recognized at KLAS 2025 Emerging Solutions Top 20 Awards
Clarus is excited to announce that it has been recognized in the 2025 KLAS Emerging Solutions Top 20 Report. This distinction is awarded to innovations that have the greatest potential to disrupt the healthcare market.
Blogs
The Guide to Call Management for Home Health Agencies
For any home health agency, the ability to connect with patients, families, and providers is at the heart of quality care. The right healthcare call management platform can reduce stress on staff, improve patient satisfaction, and ensure that every message reaches the right person at the right time.
Blogs
How to Improve the Patient Experience: A Smarter Way to Communicate
A good patient experience isn’t only about medical outcomes; it’s about how easy it is for someone to reach their provider, get answers, and feel heard. If you want to improve patient satisfaction in healthcare, start by improving everyday interactions that build trust between patients and providers—beginning with communication.
Blogs
Common Call Management Challenges in Healthcare
In healthcare, communication isn’t just important; it’s essential. Patients expect to reach their providers easily, whether it’s a post-op question, an urgent symptom, or an appointment request.
Blogs
Factors to Consider When Evaluating Healthcare Call Management Systems
In today’s healthcare landscape, streamlined communication is essential for providing quality care and enhancing patient and staff satisfaction. But with many options available, how do you select the right solution for your organization?
Blogs
Clarus Featured in KLAS Research 2025 First Look Report
We are thrilled to announce that Clarus has been featured in KLAS Research’s prestigious First Look Report, recognition that highlights customer feedback for healthcare solutions that have not yet been formally rated by KLAS.
Blogs
How Technology Leads to Cost Efficiencies in Healthcare Call Management
In today’s competitive healthcare industry, cost efficiency is a priority for organizations looking to maintain high-quality service while reducing operational expenses. One area where significant savings can be achieved is in call management
Blogs
Top 5 Ways Call Management Reduces Staff Burnout During the End-of-Year-Rush
The end of the year can be a stressful period for healthcare teams with a surge in patient calls during the holidays, often causing staff burnout. In fact, a recent study by American Medical Association (AMA) found that healthcare professionals experience a 20% increase in burnout during the holiday season due to added workload and…
Blogs
Holiday Call Management Tips for Medical Practices
The Impact of Efficient Call Management During the Holiday Season The holiday season can be a double-edged sword for healthcare providers, especially urgent care clinics and specialty medical practices. With increased patient needs, staff shortages, and office closures, clinics often face a surge in patient phone calls. According to the Urgent Care Association , visits…
Blogs
Traditional Answering Services vs. Clarus Call Management: Why It’s Time for a Change
Traditional answering services have long been a staple in healthcare, providing office hours and after-hours support for medical teams. Traditional answering services often come with limitations that can impact patient experience and practice efficiency. Common issues include human error, misrouted calls, and extended hold times, which can frustrate patients and lead to longer resolution times.…
Blogs
Patient Calls and Compliance: What You Need to Know
The Importance of Compliant Patient Calls In healthcare, patient communication is essential. With the rise in desire for communication with increased speed, there is inherit risk for medical practices. Including the risk for malpractice. There are significant compliance and financial implications medical practices face when it comes to patient communication. Which highlights the importance of…
Blogs
How Technology Improves Patient Experience
In today’s healthcare landscape, technology is revolutionizing patient experience in profound ways. From streamlining administrative tasks to providing more personalized care, technological advancements are transforming how patients interact with healthcare systems. Streamlining Communication Effective communication is crucial in healthcare, and technology has made significant strides in this…
Blogs
Homecare Homebase and Clarus Call Management Announce New Integration
June 13, 2024 Homecare Homebase (HCHB) and Clarus are integrating their platforms to help home health and hospice agencies better manage patient phone messages. Their partnership will allow for a bi-directional integration from Clarus’ platform to the HCHB’s patient record as a Coordination Note. Clarus is the fastest-growing patient call management platform in healthcare with…
Blogs
Inflation’s Toll on Medical Practices: Navigating Rising Costs
Inflation has become a formidable challenge for various sectors, and medical practices are no exception. As the cost-of-living surges, so do the expenses associated with running a medical practice. This inflationary pressure affects everything from employee salaries to the cost of medical supplies, significantly impacting the bottom line of healthcare providers. Rising Employee Costs One…
Blogs
Navigating Provider Burnout: Strategies for Your Practice
In the fast-paced world of healthcare, where providers are the pillars of support for patients, the burden of responsibility can often lead to burnout. Provider burnout not only affects the well-being of healthcare professionals but also compromises patient care and overall practice efficiency. By implementing proactive strategies within your practice, you can tackle burnout head-on…
Case Studies
Leading Home Health Provider Saved Over $800k Annually on Call Management
The Problem: High Call Volume and Missed Follow-Ups Limited Patient Access Graham Healthcare Group (GHG), a leading home health provider treating over 75,000 patients annually, manages more than 21,000 inbound calls each month through a team of 8 full-time receptionists. While patient calls were initially answered live and transferred to local branches for follow-up, the…
Case Studies
Children’s Hospital Improves Patient Experience By Removing Call Wait Times
The Problem: Traditional Medical Answering Service Caused Delays and Missed Calls Prior to Clarus, a children’s hospital relied on a traditional medical answering service to manage patient calls. While the goal was to improve patient experience and reduce hold times, the existing system created several operational challenges. These limitations of the medical call center impacted…
Case Studies
Health System Removes Call Routing Errors for Over 1,100 Providers
The Problem: Managing 7,000 Urgent Calls Across a Large Health System A large health system was using a traditional medical answering service, creating significant communication challenges. With such high call volumes, the health system needed a more reliable and scalable call management solution to improve patient care and operational efficiency. The Solution: One Centralized, Automated…
Blogs
Ensuring HIPAA Compliance in Patient Calls
In the healthcare landscape, effective communication between patients and healthcare providers is paramount. Patient calls serve as a vital channel for addressing inquiries, providing support, and ensuring adherence to treatment plans. However, in an era where data privacy is of utmost concern, maintaining HIPAA compliance in these interactions is non-negotiable. This is where solutions…
Blogs
Strengthening Patient Relationships: How Clarus Fosters Trust and Loyalty
In the realm of healthcare, patient relationships aren’t just about providing medical care; they’re about fostering trust, empathy, and loyalty. A positive patient experience is the most powerful signal for retaining patients and increasing revenue-driving appointments. At Clarus, we understand the importance of these relationships, which is why we go above and beyond to strengthen…
Blogs
5 Ways AI is Revolutionizing Healthcare: Insights from Industry Leaders
AI-Transcribed Patient Messages Clarus’ AI-powered transcription feature is revolutionizing how patient calls are managed in healthcare. AI technology, endorsed by industry leaders like the CEO of Northwell Health, frees up valuable time for healthcare professionals to focus on delivering quality care instead of busy work. There’s no shortage of conversations happening about artificial…
Blogs
Navigating Staff Shortages: Strategies for Seamless Patient Care
In the ever-evolving landscape of healthcare, staff shortages can pose significant challenges to maintaining seamless patient care. Whether due to unexpected absences, increased demand, or other factors, healthcare providers must be equipped with strategies to navigate these shortages effectively. Here are some approaches to ensure uninterrupted and high-quality patient care in the face of staff…
Blogs
Healthcare Trends in 2024
2024 Healthcare Trends As we step into 2024, the healthcare landscape is undergoing substantial transformations driven by technological advancements and the evolving needs of patients. Innovations in communication technology are playing a vital role in reshaping patient experience and overall healthcare delivery in the coming year. Let’s explore the key trends that you will see…
Blogs
Winter is Coming: Successfully Manage Call Demand with Clarus
Winter is Coming: Successfully Manage Call Demand with Clarus Cold and flu season is an annual battle that healthcare practices around the world must face head-on. As temperatures drop and sniffles become more common, the demand for medical care skyrockets. This surge in patient calls and visits presents numerous challenges for healthcare practices, from overwhelmed…
Case Studies
How Virginia Heart Simplified Complex On-Call Scheduling
The Problem: Manual Call Routing Created Delays and Errors Managing after-hours patient and provider calls with a traditional answering service created several challenges for Virginia Heart. These call routing challenges and errors made it increasingly difficult to provide timely patient care and maintain strong hospital relationships. The Solution: Automated Call Routing for After-Hours Patient…
Case Studies
How Jordan-Young Institute Improved After-Hours Call Routing
The Problem: Manual On-Call Scheduling Led to Call Routing Errors Managing after-hours patient calls with a traditional answering service created several challenges for Jordan-Young Institute, a specialized orthopedic practice: As the practice grew, these manual processes became increasingly difficult to manage for the Jordan-Young Institute team. The Solution: Automated After-Hours Call Routing…
Case Studies
Internal Medicine Practice Eliminated Pagers to Improve After-Hours Call Management
The Problem: Outdated Medical Pagers Created Inefficiencies in After-Hours Patient Care Managing after-hours patient calls with a traditional medical paging system created several challenges for Cool Springs Internal Medicine & Pediatrics, a primary care practice: This traditional system wasn’t reliable, creating more work for providers and office staff. The Solution: Modernizing After-Hours…
White Papers
6 Problems with Traditional Answering Services and How Technology Can Solve Them
6 Problems with Traditional Answering Services and How Technology Can Solve Them An answering service goes by many names: after-hours provider, call center, or medical answering service. When we refer to the traditional method of an answering service, we mean the scenario in which a caller is answered by a human operator and the operator…
White Papers
The Cost of After-hours Telephone-related Malpractice Claims: $72 Million
30% of malpractice claims are related to miscommunication according to CRICO Strategies. Specifically the study cites, lack of documentation is an overwhelming reason for miscommunication in healthcare. While there are many solutions in place to prevent lacking documentation, the issue still persists — specifically after-hours. Most after-hours solutions to patient care fail to document calls…
Case Studies
How Better Call Management Improved Patient Satisfaction for TDDC
The Problem: Poor After-Hours Patient Communication Led to Dissatisfaction Managing after-hours patient calls with a traditional medical answering service created several challenges for Texas Digestive Disease Consultants. As patient complaints increased, TDDC recognized the need for a more reliable patient communication solution. The Solution: A Patient Communication Solution with Improved…
Blogs
What is Clarus Care Call Management?
In the world of healthcare, efficient communication can be the deciding factor between a thriving practice and one struggling to keep up. This is where Clarus Call Management steps in, offering a transformative solution that has streamlined the way healthcare providers take patient calls. As we dive into the world of Clarus, let’s explore the…
Blogs
Implementing Technology to Make Healthcare Jobs Better in 2023
Implementing Technology to Make Healthcare Jobs Better in 2023 As we wrap up the year reflecting on the last twelve months and looking to 2023, the healthcare industry has once again experienced new challenges and is continuing to adapt. In 2022, medical practices were tested to keep up with the growing demands of their patient…
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