How Sylacauga Gynecology Reduced Costs and Improved Communication Accuracy

The Problem: Inaccurate Messaging and High Costs from Traditional Medical Answering Services

Sylacauga Obstetrics & Gynecology relied on a traditional medical answering service that created both financial and clinical communication challenges.

• High monthly costs for call center operators
• Inconsistent and unreliable message documentation
• Lack of direct communication with patients increased uncertainty
• Risk to patient care due to misinterpreted or missing details

As a result, the OBGYN practice needed a more reliable, cost-effective, and secure patient communication solution.

The Solution: A Simple, Scalable HIPAA-Compliant Patient Communication System

In 2015, Sylacauga Obstetrics & Gynecology implemented Clarus to modernize its patient communication and reduce reliance on traditional answering services.

Key capabilities included:

• Lower monthly costs compared to traditional call centers
• Improved HIPAA-compliant communication and data protection
• AI-powered transcription for accurate message capture
• Ability for providers and staff to read or listen to messages through a centralized dashboard
• More direct, reliable patient communication workflows

With Clarus in place, the OBGYN practice improved message accuracy, enhanced compliance, and reduced operational costs while delivering more reliable patient communication.