Healthcare Systems & MSOs
Scalability that improves the patient experience
Every location should feel like your best location. Clarus standardizes call handling across every site, so patients get the same responsive experience whether they’re calling your flagship clinic or your newest one. One system covers it all.
Zero missed patient calls
across all locations
Standardized after-hours protocol
with audit-ready call records
3+ hours
per staff member saved daily
10–30% revenue increase
from improved patient access
Enhance the Way You Manage Patient Communication
Consistent coverage, every site
Deploy the same AI-powered call management workflow across every location: same urgency routing logic, same on-call escalation protocols, same EHR documentation standards. Standardization without sacrificing local workflow customization.
System-wide visibility
The Clarus analytics dashboard rolls up call data, resolution rates, and patient communication trends across all sites. For the first time, you can see how patient access performance compares across your entire organization.
AI-native, no hardware required
Unlike legacy clinical communication platforms that require on-site infrastructure, paging systems, and long enterprise implementations, Clarus is 100% cloud-based. Deployment is measured in weeks, not quarters.
Complete workflow: inbound to outbound
Clarus handles the patient-to-practice layer end to end: inbound calls, after-hours routing, outbound campaigns, appointment scheduling, and follow-up.
Healthcare Systems and MSOs Using Clarus Healthcare Call Management
- Augusta Health
- HCA Healthcare
- LifePoint Health
- Norton Healthcare
- Nicklaus Children’s Hospital
- Universal Health Services
- Memorial Health System
- Axia Women’s Health
- GI Alliance
- Allied Digestive Health
Trusted by Healthcare Providers
“We were able to reduce the call volume and avoid having to hire two full-time employees to help us with patient calls and registration after implementing Clarus.”
Sauk Prairie Healthcare
Frequently Asked Questions
Yes. Every location runs the same call management workflow: the same urgency routing, the same on-call escalation and the same EHR documentation standards, with room for local workflows.
No. Clarus is 100% cloud-based, and deployment is measured in weeks, not quarters.
Yes. The analytics dashboard rolls up call data, resolution rates and communication trends across every site.
Orthopedic, GI, cardiology and other multi-site groups use Clarus to answer every call at every location with the same workflow. Calls route by location, provider and call type. Routine requests are handled or documented automatically, and staff work from one shared inbox instead of separate phone queues.
Clarus lets practices build on-call calendars for each location, specialty or provider group. Staff update the schedule themselves, and urgent calls route automatically to whoever is on call at that moment, at every site.
Yes. Clarus reports show calls by call type, time of day and provider, and reports can be exported, so you can staff and set on-call coverage based on real demand.
Most practices go live within 30 days. Clarus's team configures your workflows, connects your EHR and tests every call flow before patients reach the agent. Epic and Oracle Health integrations can take longer because of vendor compliance reviews.
They can be, and Clarus is. Clarus signs a BAA with every customer, is SOC 2 audited, encrypts patient data in transit and at rest, and keeps all data in the United States. Ask any AI phone vendor for a signed BAA before patient calls reach their system.
Clarus stores and processes all patient data in a private AWS cloud in the United States, with no offshore replication. Data is encrypted with 256-bit AES at rest and TLS 1.2 or higher in transit.
Yes. Every call, step and data change is logged and searchable, with the recording and transcript attached, so your team can review any conversation.
The return comes from three places: staff hours no longer spent on routine calls, fewer appointments lost to abandoned calls, and lower after-hours costs than a per-call answering service. Clarus can model the ROI for your practice from your call volume and provider count.
Reactivation turns patients who already chose your practice into booked visits. At booked rates of 8% to 14%, a campaign to 2,000 inactive patients can produce 160 to 280 appointments, at a cost per call far below a staff member's time.
Ready to Transform Your Practice?
Get in touch with our sales team to learn how we can help your healthcare practice eliminate call chaos and automate patient communication.