The Problem: Managing Urgent Home Infusion Therapy Calls Created Operational Challenges
PromptCare, a home infusion provider specializing in IVIG therapies and biologics needed a reliable way to manage urgent after-hours patient calls. For patients experiencing critical events, rapid response times are essential. However, the organization’s previous on-call process required multiple layers of communication and placed a significant burden on clinical staff.
Key challenges included:
- Complex after-hours call management workflows
- Too many team members involved in the on-call process
- Difficulty efficiently routing urgent patient calls to the appropriate clinician
- Increased risk of staff burnout due to constant on-call responsibilities
- Limited work-life balance for nurses and pharmacists managing after-hours communications
As a result, PromptCare needed a more efficient and streamlined solution to manage urgent patient communications while reducing operational burden.
The Solution: A Centralized, Easy-to-Use Call Management App
PromptCare implemented Clarus to simplify after-hours communication and ensure urgent patient needs were routed quickly to the appropriate clinician.
Key capabilities included:
- Automated routing of after-hours patient calls
- Direct communication between triage nurses, pharmacists, and field nurses
- Multiple notification options including phone calls and text alerts
- Easy-to-use mobile application requiring minimal training
- Centralized management of all after-hours communications
With Clarus in place, urgent patient calls are quickly routed to the appropriate care team member, helping nurses respond rapidly to time-sensitive situations while improving operational efficiency.