The Problem: Manual On-Call Scheduling Led to Call Routing Errors
Managing after-hours patient calls with a traditional answering service created several challenges for Jordan-Young Institute, a specialized orthopedic practice:
- Physicians received calls when they were not on call
- Non-urgent patient calls were routed to providers after-hours unnecessarily
- Paper schedules were difficult time consuming to update
- Human error frequently caused call routing mistakes
- Staff lacked visibility into after-hours communications
As the practice grew, these manual processes became increasingly difficult to manage for the Jordan-Young Institute team.
The Solution: Automated After-Hours Call Routing and Physician On-Call Scheduling
Jordan-Young Institute implemented Clarus’s call management and patient communication software to automate after-hours call routing and eliminate manual scheduling challenges.
Key capabilities included:
- Automated physician call routing
- Real-time on-call schedule updates
- Mobile application access for providers
- Self-service scheduling for office staff
- Call tracking and documentation
The result was a more efficient and reliable after-hours communication process for their physicians and staff.