How Vernon Pediatrics Improved Patient Satisfaction Through Better Communication

The Problem: Disconnected Patient Communication Workflow Delayed Response Times

Managing patient communication across multiple platforms created challenges for Vernon Pediatrics.

• Messages were scattered across different technology systems and communication channels
• Physicians and staff members lacked a centralized view of patient interactions including call history and follow-up activity
• Responding to patient messages was time-consuming and inefficient
• Delayed communication impacted response times and quality of patient care

This pediatrics practice needed a more streamlined and efficient way to manage after-hours calls and patient interactions.

The Solution: A Simple, Easy-to-Use Call Management System

Vernon Pediatrics implemented Clarus to bring patient communication, call management, and provider response tools into a single platform, simplifying their workflow for physicians and staff members.

Key capabilities included:

• Centralized, cloud-based access to all patient messages and interactions
• AI-powered call transcription for faster triage and follow-up
• Automated call routing to reduce wait times and improve patient satisfaction

The result was a more efficient patient communication process that enabled providers to respond faster, improve visibility into patient conversations, and deliver a better patient experience overall.