Internal Medicine Practice Eliminated Pagers to Improve After-Hours Call Management

The Problem: Outdated Medical Pagers Created Inefficiencies in After-Hours Patient Care

Managing after-hours patient calls with a traditional medical paging system created several challenges for Cool Springs Internal Medicine & Pediatrics, a primary care practice:

• Providers had to carry separate paging devices at all times
• Physicians received calls without patient context or call details
• All patient interactions had to be manually documented in the EMR
• Paper-based and manual workflows were time-consuming for physicians and staff

This traditional system wasn’t reliable, creating more work for providers and office staff.

The Solution: Modernizing After-Hours Patient Communication

Cool Springs Internal Medicine & Pediatrics implemented Clarus to replace their traditional medica paging system with a centralized, digital-based after-hours call management platform:

Key capabilities included:

• Real-time patient call visibility for physicians and office staff
• Mobile application for real-time documentation and call tracking
• Instant on-call scheduling updates
• Centralized, automated call management workflows

The result was a more efficient and streamlined after-hours patient communication process.