How MidState Pulmonary Improved Call Visibility and Reduced Staffing Costs

The Problem: Limited Call Visibility and Labor-Intensive Documentation

MidState Pulmonary faced operational challenges with its traditional call management and documentation processes.

• Limited visibility into patient call activity and communication
• Manual, time-consuming documentation of patient interactions
• Inefficient workflows for tracking and routing messages
• High staffing costs to manage call volume and documentation tasks
• Difficulty integrating call information into patient medical records

As a result, the pulmonary practice needed a more efficient and scalable solution to improve visibility, reduce administrative burden, and lower operational costs.

The Solution: A Cost-Effective, Technology-Based Call Management System

MidState Pulmonary implemented Clarus to streamline call handling, improve documentation accuracy, and reduce staffing demands.

Key capabilities included:

• Automated, timestamped call documentation
• Real-time visibility into patient call activity
• Faster call routing and urgent prioritization
• Reduced staffing needs
• Lower monthly expenses compared to traditional medical call centers

With Clarus in place, the practice improved efficiency, enhanced documentation accuracy, and significantly reduced operational costs while maintaining high-quality patient communication.