How Chicago Nasal and Sinus Center Improved Call Documentation and Visibility

The Problem: Traditional Medical Answering Service Caused Inaccurate Documentation

Chicago Nasal and Sinus Center relied on a traditional answering service to manage after-hours patient calls, which led to ongoing communication challenges.

• Patient messages were documented incorrectly or with missing information
• Incorrect phone numbers and details led to miscommunication and delays
• Physicians occasionally received calls with wrong patient context or names
• Dialing errors and inaccurate message capture impacted workflow efficiency
• These issues impacted patient care and reflected poorly on the practice

As a result, the practice recognized the need for a more accurate and reliable call management solution.

The Solution: AI-Transcription and Documentation Through Clarus Call Management

Chicago Nasal and Sinus Center implemented Clarus to modernize its after-hours call handling and improve communication accuracy.

Key capabilities included:

• Automated routing to the appropriate on-call provider
• Mobile app access for easy on-call schedule management
• Accurate AI transcription of patient messages
• Ability to read or listen to patient messages on demand
• Improved organization and documentation of all patient communications

With Clarus in place, the practice reduced communication errors, improved staff efficiency, and ensured more accurate and reliable patient interactions.