Clarus Outbound

Yes. Every outbound call is documented and recorded, and each campaign shows who answered, what was said, what action was taken and what needs follow-up.

Clarus Engage AI agents call inactive patients, reference their care history, offer open appointment times and book them on the call. The agent retries on a set schedule until each patient is reached. These campaigns produce booked-appointment rates of 8% to 14%.

Yes. When a cancellation opens a slot, Clarus Engage can call patients who are due for a visit, offer the open time and book it on the call, so the schedule stays full without staff working the phones.

Clarus Engage calls referred patients who haven't booked, explains why their provider referred them and schedules the visit on the call. Questions the agent can't answer go to staff, and every outcome is tracked, so no referral is lost.

Clarus Engage pulls patients due for follow-up from your EHR, such as a cardiology patient due for an echo or a GI patient due for a surveillance colonoscopy. The agent calls them, explains why they're due and books the visit, with repeat attempts for patients who don't answer.

Yes. Clarus Engage agents call patients before a procedure to review prep instructions, confirm they're ready, and answer practical questions like what to bring and when to arrive. Clinical questions go to your staff.

Yes. Clarus Engage agents call patients after a procedure, ask the screening questions your clinical team defines, and escalate anyone who reports a concern to a nurse or staff member, with the call summary attached.

Clarus escalates it immediately, by live call transfer or a flagged dashboard message, with the full call context attached.

Texts work for simple reminders, but they can't hold a conversation. An AI voice call can confirm, reschedule, answer prep questions and escalate a concern in one interaction. Clarus Engage pairs voice calls with text and email follow-ups, so each patient is reached on the channel they respond to.

Yes, with the right vendor. Clarus signs a BAA with every customer, is SOC 2 audited, encrypts patient data in transit and at rest, and keeps all data in the United States. Every outbound call is recorded and documented.

No. Practices can start with a patient list in CSV or Excel. With EHR integration, Clarus reads your clinical criteria, selects eligible patients, starts the outreach and writes outcomes back to the chart.

Clarus Engage is priced per call, at a fraction of the cost of a staff member making the same call, plus a one-time setup fee. Pricing depends on campaign type and volume.