Clarus Inbound
Every call answered and resolved. Every message documented. It’s like adding extra staff for a fraction of the cost.
3+
hours saved per staff member, per day
Zero
missed patient calls
100%
call resolution < 2 hours
Inbound patient communication
Urgent After-Hours Calls
When a patient calls after hours with a problem that can't wait, Clarus routes them to the right on-call provider, instantly. Specialty-specific workflows sort urgent from routine automatically. Staff control provider on-call scheduling through the Clarus platform, which manages for every scenario including fallbacks and shared call. The provider is notified via the OnCall app with patient info, call recording, and response options. Providers have multiple options on how to respond. If they do choose to call the patient directly during the after hours time period, their personal cell phone number is masked and the office number is used.
- Specialty-specific urgency routing
- Clarus OnCall app puts providers in control of patient communication
- All interactions documented in the Clarus Dashboard for continuity of care that staff can provide the next business day
- Secure hospital to provider messaging for urgent patient need also available
Non-Urgent After-Hours Calls
Prescription refills, appointment requests, billing questions, and general inquiries are captured, documented, and queued for staff to resolve the next business day. Every message includes AI documentation, audio recording, and patient details, and syncs automatically to your EHR.
Daytime Patient Calls
Clarus keeps the phone line productive. Customizable workflows and rules-driven automation handle incoming calls intelligently: routing specific call types, reducing unnecessary interruptions, and ensuring no call goes unanswered. Staff can be more productive than when patient phone calls control their day. Clarus manages this task for them.
AI Appointment Scheduling
Patients can request, confirm, and reschedule appointments through a conversational AI agent. No hold time, no staff involvement required. Clarus checks availability, books the slot, and sends the confirmation. Your team gets a calendar that fills itself.
Conversational & Customizable IVR
Choose between rules-based IVR for traditional routing or conversational AI agents for a natural, human-feeling patient experience. Every interaction is summarized, documented, recorded, and connected directly to the patient's EHR record.
Secure Patient Text Messaging
Patients can submit messages through a HIPAA-compliant secure text link. No app, no portal login. Staff resolve requests through the Clarus dashboard. It's the communication channel patients actually prefer.
Hospital-to-Provider Messaging
Floor nurses and hospitalists can send urgent messages directly to on-call providers, eliminating the page-and-wait cycle that slows critical care decisions.
Dashboard Analytics
Gain real-time visibility into call volume, staff performance, provider response times, and patient communication trends. Make operational decisions based on data, not gut feel.
7-Year Compliant Record Storage
Every patient interaction is stored securely for 7 years and integrated with your EHR, meeting regulatory requirements and creating a complete communication audit trail.
Frequently Asked Questions
Clarus routes a patient with an urgent problem to the right on-call provider straight away. Specialty-specific workflows sort urgent calls from routine ones automatically, and staff manage the on-call schedule themselves, so providers hear only about the calls that need them.
Refill requests, appointment requests, billing questions and general inquiries are captured, documented and queued for staff the next business day. Each message comes with AI documentation, an audio recording and the patient's details.
Yes. Patients send messages through a HIPAA-compliant secure text link, with no app or portal login, and staff resolve them in the Clarus dashboard.
A conversational AI IVR answers the practice phone line with an AI agent that understands natural speech instead of a touch-tone menu. It identifies the caller, understands the request, and either completes it, such as booking an appointment, or routes it to the right person with the details already captured.
Yes. Patients can request, confirm and reschedule appointments with Clarus's conversational AI agent. Clarus checks availability, books the slot and sends the confirmation, with no hold time and no staff involvement.
Yes. Clarus's AI agent verifies the patient, checks real-time availability in your EHR and books the appointment during the call. Clarus integrates with athenaOne, eClinicalWorks, NextGen, Greenway, Veradigm, Meditech, Epic, Oracle Health and other leading EHRs.
Yes. The AI agent verifies the patient, collects the medication and pharmacy details, and sends the request to your clinical team as a documented message or a note in the EHR. Your team reviews every refill. The agent never approves or denies a prescription.
Callers describing an emergency are told to hang up and call 911. Urgent calls that aren't emergencies go straight to the on-call provider or a staff member, based on rules your practice sets. The agent captures the details first, so the provider knows the patient's need before calling back.
Clarus uses your practice's own rules. The caller's answers about who they are and why they're calling determine whether the call is urgent, with workflows set up for your specialty. Urgent calls go to the on-call provider immediately. Everything else waits for staff the next business day.
The agent transfers the call to your office staff or takes a detailed message for follow-up. Your practice decides which calls go to a person and which become messages, and patients who ask for a person can be transferred.
For most practices, yes. Callers would rather say what they need than work through a menu. Clarus's conversational AI agent understands plain speech, collects the details your practice requires, and then completes the task, takes a message or transfers the call. Your practice keeps control of the scripts and routing rules.
Yes, when the AI is built for healthcare. Clarus's agent follows scripts your practice approves, never diagnoses or gives medical advice, and escalates anything clinical to staff or the on-call provider. Every call is recorded and documented, so your team can review exactly what was said.
Before acting on a chart, Clarus's agent confirms the patient's first name, last name and date of birth, and checks the number they're calling from against the phone on file. Practices can also require a ZIP code or the last four digits of the Social Security number.
Clarus sends only urgent messages to the on-call provider. Refills, scheduling and billing questions are captured and held for staff the next business day, so on-call providers get fewer overnight interruptions and can rest between the calls that matter.
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