Clarus Inbound

Urgent After-Hours Calls

When a patient calls after hours with a problem that can't wait, Clarus routes them to the right on-call provider, instantly. Specialty-specific workflows sort urgent from routine automatically. Staff control provider on-call scheduling through the Clarus platform, which manages for every scenario including fallbacks and shared call. The provider is notified via the OnCall app with patient info, call recording, and response options. Providers have multiple options on how to respond. If they do choose to call the patient directly during the after hours time period, their personal cell phone number is masked and the office number is used.

• Specialty-specific urgency routing
• Clarus OnCall app puts providers in control of patient communication
• All interactions documented in the Clarus Dashboard for continuity of care that staff can provide the next business day
• Secure hospital to provider messaging for urgent patient need also available

Non-Urgent After-Hours Calls

Prescription refills, appointment requests, billing questions, and general inquiries are captured, documented, and queued for staff to resolve the next business day. Every message includes AI documentation, audio recording, and patient details, and syncs automatically to your EHR.

Daytime Patient Calls

Clarus keeps the phone line productive. Customizable workflows and rules-driven automation handle incoming calls intelligently: routing specific call types, reducing unnecessary interruptions, and ensuring no call goes unanswered. Staff can be more productive than when patient phone calls control their day. Clarus manages this task for them.

AI Appointment Scheduling

Patients can request, confirm, and reschedule appointments through a conversational AI agent. No hold time, no staff involvement required. Clarus checks availability, books the slot, and sends the confirmation. Your team gets a calendar that fills itself.

Conversational & Customizable IVR

Choose between rules-based IVR for traditional routing or conversational AI agents for a natural, human-feeling patient experience. Every interaction is summarized, documented, recorded, and connected directly to the patient's EHR record.

Secure Patient Text Messaging

Patients can submit messages through a HIPAA-compliant secure text link. No app, no portal login. Staff resolve requests through the Clarus dashboard. It's the communication channel patients actually prefer.

Hospital-to-Provider Messaging

Floor nurses and hospitalists can send urgent messages directly to on-call providers, eliminating the page-and-wait cycle that slows critical care decisions.

Dashboard Analytics

Gain real-time visibility into call volume, staff performance, provider response times, and patient communication trends. Make operational decisions based on data, not gut feel.

7-Year Compliant Record Storage

Every patient interaction is stored securely for 7 years and integrated with your EHR, meeting regulatory requirements and creating a complete communication audit trail.